I have been getting this message while rendering it does not seem like the rendering is progressing.
The 3D is drawn on autocad 3D (With the glass extruded from a line so it is a single surface) and then opened with Rhino.

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Hi Nour,

Please forgive the late reply. The non-planar vertex warning is in 99.9% of case not an issue; its just an artifact of having a very complex mesh passed to the simulation engine.

If your simulation will run with 'only' 1 ambient bounce, then the full simulation should finish eventually, although it will take some time. If you'd like us to take a look, you can post your Rhino file here.

Best,

Alstan

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