Hi, i'm Camilo from Chile, i'm a newbie in this program and i triyng to use DIVA 1.901 in Rhino 4
My OS is windows 7 64x.

when i run Metrics appears this message, and don't let me simulate anything

"Error in script
line: 910
character: 6
Error: access route don't found
Code: 0
URL: File:///C:/DIVA/Scripts/RadExport.html"

¿What should i do?

Tags: Error, RadExport, Script

Views: 298

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Hi Camilo,

Is there a file located at C:/DIVA/Scripts/RadExport.html? If not, I suspect that the DIVA installation is not complete for some reason. Maybe a virus scanner stopped it, or it was deleted somehow? If it is missing, try re-running the installer as an administrator on your computer.

Best,

Alstan

Hello

I'm getting the same error.

The file located at C:/DIVA/Scripts/RadExport.html is available.

During the installation, there were errors when installing Textpad and Daysim.

Therefore, after the installation, I installed both softwares seperately.

I still can't run the matrix. Please help.

J. Alstan Jakubiec said:

Hi Camilo,

Is there a file located at C:/DIVA/Scripts/RadExport.html? If not, I suspect that the DIVA installation is not complete for some reason. Maybe a virus scanner stopped it, or it was deleted somehow? If it is missing, try re-running the installer as an administrator on your computer.

Best,

Alstan

Hi MAS,

I'm sorry for the trouble. What errors do you receive when installing Daysim and Textpad? Can you take a screenshot viewing the files inside of C:\DIVA\ in the detailed information view of Windows Explorer?

Best,
Alstan



MAS said:

Hi Alstan

These are the screenshots that i get during installation. Do this have anything to do with the script errors when applying the matrix?

Hi MAS,

It seems like the Daysim team has moved their installation file (or you are not online / behind a harsh firewall). Make sure you are online and the installer can connect to the internet. We're actually going to rebuild the installer so it does not connect to the internet, but unfortunately for now it seems to be stopping things from working. 

Best,

Alstan

I was online when I installed DIVA. That doesn't seem to help.
I downloaded Daysim 4 seperately, and installed it after i installed DIVA.

That doesn't help as well.

What else should I do to overcome the script error? I keep on getting the same message as Camilo.

"Error in script
line: 910
character: 6
Error: access route don't found
Code: 0
URL: File:///C:/DIVA/Scripts/RadExport.html"


J. Alstan Jakubiec said:

Hi MAS,

It seems like the Daysim team has moved their installation file (or you are not online / behind a harsh firewall). Make sure you are online and the installer can connect to the internet. We're actually going to rebuild the installer so it does not connect to the internet, but unfortunately for now it seems to be stopping things from working. 

Best,

Alstan

Hi MAS,

I'm not entirely sure what could cause this error unfortunately. Can you post a screenshot of your C:/DIVA/Scripts/ folder?

Thank you,
Alstan

Any resolution? I'm getting the same error message.

And I do have a file at C:/DIVA/Scripts/RadExport.html

Dear Cielo,

The only thing I can imagine is that Rhino does not have permission on your computer to open the file. I would suggest to make sure that all users have full access to the C:\DIVA\ folder and all subfolders. That might fix the problem.

Best,

Alstan

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