Emmanuel Joseph
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  • Brooklyn, NY
  • United States
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License Errors

Started this discussion. Last reply by J. Alstan Jakubiec Nov 4, 2016. 1 Reply

Hello,My name is Emmanuel. I work at CUNY. I noticed a warning message on the DIVA license log, when I start the license server. But, the message is there. I also no longer see records of check-in…Continue

 

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At 11:02am on April 5, 2013, Kera Lagios said…

Hi Emmanuel,

Other users have also experienced this problem when using McAffee virus software. Alstan has summarized the problem this way:  wxfalsecolor is a collection of Python programs that are packaged into an executable file. When you run it, the Python components are extracted to a temporary directory, run, and then deleted when you close the program. This behavior is not unlike a virus, so somevirus scanners prevent the tool from doing what it wants to do.

If you can add the program to a whitelist, that may be a good first option.

We have also encountered some issues running wxfalsecolor on Windows 8. What operating system are you using? 

I will also look into the current status of the issue on our side and get back to you.

Kera

At 6:51am on April 7, 2013, J. Alstan Jakubiec said…

Hi Emmanuel,

We re-submitted the wxFalsecolor program to McAfee Labs as a false positive for the second time now. Strangely, I use McAfee Enterprise at work and it doesn't have this behavior -- I let McAfee know that as well in our report.

I'm sorry for the trouble. 

While wxFalsecolor is probably the nicest image viewer for Radiance format files, and we have permission to distribute it with DIVA, there are others you could consider installing until McAfee fixes the issue. RadDisplay is a free program that you can set as the system default for opening *.pic files, and then from the DIVA interface it is possible to choose "System Default" from the "Open With" menu.

Best regards,

Alstan

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